Account Work Flow

Your account is funneled through a departmental workflow each day. This ensures that your account is managed with a level of redundancy that holds us accountable to the proper administration of the account. This flow includes some or all of the following; Courier Service, Coding & Review, Admitting & Charging, Payment Processing, Follow-Up, Auditing, and, if necessary, Upper Management. In addition, your statements and “final attempt collections” are handled by additional staff through our affiliate companies on a daily basis. View the account work flow here

• Payments are processed and deposits are made Daily
• Charges are picked up by courier service Daily and are keyed within 24 hours
• Payments entered are balanced Daily, Weekly and Monthly with bank Deposits made
• All primary, secondary and tertiary insurance carriers are billed Daily
• Statements are mailed to Patients Daily
• Accounts are transferred to a collector on a Weekly basis
• Claim errors or account errors are corrected Daily
• Follow-up on rejected, denied and pending claims are performed Daily
• Patient and insurance refunds are researched and processed Monthly
• Money collected is electronically transferred to your practice bank account Weekly and the remaining balance is transferred following the end of month procedures
• Remits are monitored Continuously to ensure that carriers are not paying less than the maximum allowed and adjustments are made as needed
• Our fees are based on a percentage of your collections; if we don’t collect your money, we don’t get paid.
• Monthly practice analysis reports
• Aged Analysis Summary Totals
• Aged Trial Balance Master File Statistics
• Payments, Debits, Charges & Credits Distribution Report
• Physician Procedure Report
• Practice Analysis Report by Procedure
• Procedure Report
• Procedure Report by Location
• Revenue Center Summary Report

In addition to the various standard analysis reports, we provide a complete report customization service. In most cases, if we have captured the information in our system, we are able to produce a report from it.