ARM Highlights

Courier Service
PBI provides courier service on a daily basis. The courier is responsible for picking up charges, office payments, receipts, and delivering any necessary correspondence.

Remote Scanning Station
As an alternative to Courier Service, we offer you the option of installing a Remote Scanning Station in your office. Instead of making an additional copy of each encounter form, face sheet, insurance card, and other related charge documents you simply insert your copies into the scanner. The documents then become a permanent part of your patient’s electronic record. Once in our system, the encounter is electronically presented to our Coding & Review department and then released to our Admitting & Charging department for final processing.

Account Maintenance
Our Staff enters your charges, payments, and adjustments into our Electronic Practice and Document Management System on a daily basis. Our Coding & Review department ensures that all the necessary information is at hand, allowing for rapid reimbursement.

Insurance Claims
PBI generates and sends out insurance claims on a daily basis for all of our clients. Information on the status of your claims, such as the filing date, the re-file date, payment date/amount and write-off date/amount are always available to you. Also, the staff at PBI stays abreast of all HIPAA compliance issues allowing you to concentrate on more important issues.

Medicare, Blue Cross, Medicaid and up to 500 other commercial carriers are transmitted electronically – daily. PBI transmits and receives all electronic claims and payments using HIPAA 837/835 compliant formats.

Our Staff Is Experienced in handling your insurance claims correctly and efficiently. Your claims will always have the necessary documentation, and comments will be entered into your patient accounts as needed. After primary insurance payments have been posted, our system automatically generates claims for any secondary and tertiary policies that your patients may have. If we should encounter any denials, they are thoroughly researched and follow-up is performed in accordance with the guidelines provided by the carrier.

Payment Processing
Our Payment Processing department will post payments to your patient accounts on a daily basis. This method allows us to keep your patient files updated and reduces the amount of false patient statements. All payments received are deposited into your “billing” bank account and electronically transferred to your “practice” bank account on a weekly basis.

Daily Patient Statements
On a daily basis, we transmit (using secure and encrypted methods) all of your statements to a leading “Print and Mail” vendor. Once it is received, they verify it, send us a confirmation, print, fold, insert and mail your statements that same day.

Most practices wait until the end of the month to generate patient correspondence allowing cash flow to linger in their systems. By sending them on a daily basis, we keep your cash flow consistent throughout the month and keep your patient accounts current.

Refund Processing
Our Refund department processes all refund checks for patient accounts that have been overpaid. Refund money is electronically transferred from your billing bank account to a refund account. Refund checks are generated and mailed on your behalf from this refund account. Monthly electronic communications with our bank allows us to track when the check was cleared and the amount of the cleared check.

Patient Communications
Our Follow-Up department receives all incoming patient calls concerning your accounts (PBI’s local or toll-free numbers are printed on all patient correspondence). By handling your patients’ concerns, we relieve your office staff from that responsibility, allowing them to focus on the immediate needs of your practice. In addition, our staff is cross-trained to handle all of your patient’s inquiries, so if one is not in attendance, rest assured your account is handled properly.

Questions are always answered courteously, and all efforts are made to expedite a settlement. Patient privacy is never compromised.